IT Deskside Technician | Bergen op zoom, Noord-Brabant

Locatie: Bergen op zoom, Noord-Brabant
Startdatum: z.s.m.
Duur: 3 maanden
Uren per week: 40
Maximum tarief:
Deadline: nvt
Optie op verlenging: Ja

Purpose of the role:
To deliver exceptional customer experience and technical support through the resolution of technical queries on various platforms, operating systems, hardware and software

Key Responsibilities:

  • Provide 2nd Line support services to the end users, primarily in a Windows environment
  • Work to SLAs and prioritize workload to meet contractual needs
  • Update incident management system with all incidents and calls logged
  • Provide Executive and VIP support for Apple products on an ad-hoc basis
  • Remote management and deployment of client software packages
  • Manage multiple work streams in parallel, in an effective and proactive manner.

Behavioral skills required:
  • Excellent customer-facing skills and interpersonal skills
  • Independent and pro-active thinking,
  • Relationship builder both within the team and across the whole office.
  • Personal resilience and able to complete projects in some tight timescales.
  • Good time management and prioritization practices
  • Native or fluent local language with good English communication skills (verbal and written).

Technical skills & Experience required:
  • 3-5 years of experience providing onsite technical support for:
  • Hardware: PC, Laptop, Printer, Fax, Scanner.
  • OS: Windows 2000, XP, 2003, 2008 & 7, MAC OSX
  • Software: MS Office 2003, 2008, 2010, Adobe Acrobat, IE, MS Outlook 2003, 2008, 2010
  • Tools: Active Directory, Citrix, VMware, Exchange, Monitoring, Incident Management software
  • Networking/Server: Basic knowledge of TCP/IP, Network Hardware, configuration.
  • Knowledge of SCCM, GPO
  • Building, configuring and troubleshooting PC and Laptop components.
  • Previous experience with SLAs and ITIL Best Practice / Process as well as call logging software

Additional information
  • The job is located in Bergen op Zoom (Netherlands) , some travel to Berchem (Antwerpen) might be required on a rotational basis

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